Online Reviews Make a Difference
Online reviews have a huge influence on customer visits and purchases. Today’s consumers use their smartphones to find what they want, and then read the reviews. They make it extremely easy to search for local businesses while on the go. Goggle gives preference to businesses that are in the proximity of the searcher.
And … searchers give preference to businesses that have positive reviews. We do it! We search for what we want, then, we read the reviews to help us make the visit or purchase decision.
You don’t want to be the business that isn’t found on the internet or the one without reviews! You’ll lose too much business to your competitors!
Customer Feedback is Critical to Retaining Customers
Infuseo Online Review software makes getting feedback, reviews and testimonials an easy process. By requesting feedback first, you have the ability to address negative feedback before it is online.
As a quality business, you want to hear of issues your customer may have with the product and service given so you can get them corrected. In the past, customers who were unhappy with your product or service, may have decided not to purchase from you again, and some may have spread the word to their friends and family.
But in today’s online environment, they can share their displeasure with tens, hundreds, thousands and even millions of prospective customers. That is why it is critical to give your customers the ability to have voice through feedback to you directly, privately through Infuseo Online Review system.
Without the opportunity to voice their complaints to you directly, your customers may not come back to your business, and may spread the word online through the many review sites. Give your business a chance to succeed, by giving your customers a chance to praise you or raise issues through private feedback.
Great Feedback, Ask For a Review
When the feedback is positive, Infuseo Online Review, then prompts them to write a review or testimonial to one of the many review sites, where reveiwsand on your business’ website. You can enjoy the growth in business positive reviews bring to companies who value and care for their customers and give them voice to spread the word.
Survey your Clients to get their preference
Looking for a way to get customer feedback about possible products or services? With the feedback, you can also ask up to four questions to see how your client feels about different products and services, whether they would be willing to buy them from you if you introduced them, or how they would rate the importance of different services.
Monthly Report
You will receive emails for each feedback received and a monthly report providing the insights about how your customers feel about your business. This monthly report includes:
- Feedback requests sent
- Feedback Open Rate
- Feedback Received
- # of on-line reviews
- # of negative reviews intercepted
- Net Promoter Score (NPS)